This field represents the reason why the consultation is happening. This field is defined through Empego’s Questionnaire.
customConsultationReason
String
This field represents the reason why the consultation is happening. This is a custom field that can be filled by the staff when they create a consultation.
This is the formatted and localized summary of the consultation so it can be provided to the integrating system. Everything that Empego can localize will be, but it is possible that some information is not localized because of the language in which the staff wrote it. *Only present if consultationStatus is DONE.
billableDinList
Array of String
This field represents the codes of billable din. *Only present if consultationStatusis DONE.
smsDeliveryStatus
String
This field represents the status of the sms delivery
emailDeliveryStatus
String
This field represents the status of the email delivery
attachments
Array of String
This field contains all the unique identifiers of the pictures that the patient has uploaded while answering the questions. *Only present if consultationStatus is DONE.
firstName
String
The Firstname of the patient. *Only present if patientKey is null.
lastName
String
The Lastname of the patient. *Only present if patientKey is null.
Example
{"id":"2db85339-9d25-423e-XXXX-3f53bd4283f","createdAt":"2024-03-25 17:17:33.459","eventType":"consultation","operation":"update","tenantKey":"11f81012-9519-XXXX-0244cd4cfa84","data":{"consultation":{"consultationKey":"3dd1b34f-XXXX-9359-6f903fe8d1d5","patientKey":"563ea535-ac75-XXXX-1e48706afeff","tenantKey":"11f81012-9519-XXXX-0244cd4cfa84","consultationCreatedAt":"2024-03-13 23:37:54.000","consultationAnsweredAt":"2024-03-25 17:17:33.098","consultationFinishedAt":null,"consultationStatus":{"en":"Done","id":"DONE","fr":"Terminé"},"consultationLocation":{"en":"Onsite","id":"ONSITE","fr":"Sur place"},"metadata":null,"consultationReason":{"en":"Digestive problem","fr":"Problème digestif"},"customConsultationReason":null,"externalPatientKeys":[{"subSystem":"Drugstore Inc.","key":"ae0461f6-e2ab-XXXX-96915f8df40d"}],"consultationSummary":{"en":"Consultation date: 25 Mar 2024, 13:17\nConsultation reason: Digestive problem\nPersonal information: \n\tMedication: Yes\nData collection: \n\tPatient history: \n\t\tChronology of digestive problems: Less than 2 weeks\n\t\t🚩Symptom progression: Worsening\n\t\tTrouble eating: N/A\n\t\tChronic digestive disease: N/A\n\t\tPrevious OTC trial: N/A\n\t\tAffected toenails: N/A\n\tSymptoms: \n\t\tIntestinal gas: Yes\n\t\tHeartburn: Yes\n\t\tNausea and/or vomiting: Only nausea\n\t\tConstipation: No\n\t\tDiarrhea: N/A\n\t\tBlood or mucus in stools: N/A\n\t\tAbdominal pain or cramps: N/A\n\t\tUnexplained weight loss: N/A\n\t\tFever: N/A\nAdditional information: \nN/A\nPharmacist comments: \nN/A","fr":"Date de la consultation : 25 Mar 2024, 13:17\nRaison de la consultation : Problème digestif\nRenseignements personnelles : \n\tMédication : Oui\nCollecte de données : \n\tHistoire patient : \n\t\tChronologie problème digestifs: Moins de 2 semaines\n\t\t🚩Évolution symptômes: Aggravation\n\t\tDifficultés à s'alimenter: N/A\n\t\tMaladie digestive de longue date: N/A\n\t\tEssai antérieur MVL: N/A\n\t\tAtteinte des ongles des pieds: N/A\n\tSymptômes : \n\t\tGaz intestinaux: Oui\n\t\tBrûlures d'estomac: Oui\n\t\tNausées et/ou vomissements: Nausées seulement\n\t\tConstipation: Non\n\t\tDiarrhée: N/A\n\t\tSang ou mucus dans les selles: N/A\n\t\tDouleur abdominale : N/A\n\t\tPerte de poids inexpliquée: N/A\n\t\tFièvre: N/A\nInformation additionnelle : \nN/A\nCommentaires pharmacien : \nN/A"},"billableDinList":["STRING"],"smsDeliveryStatus":"STRING","emailDeliveryStatus":"STRING","attachments":["3dd1b34f-XXXX-9359-6f903fe8d1d5.png"],"firstName":"STRING","lastName":"STRING"}}}
Consultation Status
ID
Localized Value FR
Localized Value EN
Description
ARCHIVED
Archivé
Archived
Consultation is in the Archive tab of the dashboard; It has either been archived by a user manually or its status has changed automatically after being Done by midnight.
CANCELLED
Annulé
Cancelled
Consultation is in the Archive tab of the dashboard. A user manually cancelled it before the questionnaire was completed or its status has changed automatically to EXPIRED after being left UNANSWERED for more than 14 days.
DONE
Terminé
Done
Consultation is in the Done column of the dashboard’s main tab. It has either been dragged and dropped in the Done or a user clicked on Close and Finish on an On-going consultation.
IN_PROGRESS
En cours
In progress
Consultation is in the In progress column of the dashboard’s main tab. It has either been dragged and dropped in the In progress column or a user clicked on Begin Analysis on a To be analyzedconsultation.
POSTPONED
Reporté
Postponed
Consultation is in the Postponed tab of the dashboard. A user clicks on Postpone on a Waiting or Ongoing consultation.
UNANSWERED
Non répondu
Unanswered
Consultation is in the Unanswered tab of the dashboard. It has been created, but the questionnaire was not submitted yet.
TO_BE_ANALYZED
À analyser
To be analyzed
Consultation is in the To be analyzed column of the dashboard’s main tab. The completed questionnaire has been submitted by either the patient or an employee.
EXPIRED
Expiré
Expired
Consultation is in the Archive column of the dashboard’s main tab. If a consultation does not receive a response within a period of 14 days, it will be moved to the Expiredstatus.
Status flow
Consultation status flow diagram
Consultation Location
ID
Localized Value FR
Localized Value EN
Description
CALLBACKPHONE
Au téléphone
On the phone
The patient is not in the pharmacy but has contacted the pharmacy for a consultation (Generated by a pharmacy employee, the patient is out of the pharmacy)
INTERNET
Internet
Internet
The patient has generated a new consultation themselves on an internet link (Generated by the patient, the patient is out of the pharmacy)
ONSITE
Sur place
Onsite
The patient is at the pharmacy, they either generated a consultation by themselves using an in-pharmacy link or a pharmacy employee generated the consultation.